Published January 4, 2021
1. Who are we?
Intake is an education consultancy that provides free, impartial, comprehensive, and friendly counselling and application services for international students wishing to study abroad. Intake has accrued a great deal of experience in assisting students to meet their study goals. We provide all the services related to study abroad, inter alia, visa counseling, pre-departure briefings, arrangements for accommodation, and flights.
Phone: + 886 2 2778 2600
E-mail: [email protected]
2. What information is collected and how?
You may visit our site anonymously. When you engage with us (e.g. sending us emails, contacting us via telephone, or visiting or making an enquiry through the website), you may provide personal information about yourself including your name and contact details (e.g. your address, email address, and telephone number). Where you make use of our site, we may also collect information about your use of the site (e.g., your IP address and choice of web browser). Some of this personal information is collected and processed for the purpose of legal compliance and some for the purposes of our legitimate business interests (namely to carry out and improve our business, analyse the use of our site and services and support our staff).
3. Intake's Exhibitions and Online events
Intake will never share your contact information unless you have given us consent to do so or we have a lawful right to do so. If, after having given us your consent to share your contact information with the universities/institutions then you change your mind, you can opt out by contacting us at the contact information listed in clause 1.
If you choose to register through our website for Study World Exhibitions or any other exhibition offered by Intake, personal data about and on behalf of you will be processed. Basic contact details are collected such as full name, e-mail address, phone number, gender, preferred language, an account password, country of interest for studying, and course of interest.
The purpose of the exhibition is to provide relevant information about the universities/institutions of your interest. Thus, at the end of the registration process, you will be assigned a QR code. During the exhibition, you will have the opportunity to meet with representatives from different universities/institutions. By scanning your QR code or interacting with a specific university/institution, Intake will be able to track the universities/institutions of your interest. By registering and attending our exhibitions you consent and agree that Intake may share your contact information with those universities/institutions of interest to you. Therefore, those universities/institutions may send you related information and marketing communication.
Intake's Online Events
Similarly, if you choose to register through our website for the online/physical events offered by Intake, such as seminars webinars, and one-to-one interviews, personal data about and on behalf of you will be processed. Basic contact details are collected such as full name, e-mail address, phone number, gender, preferred language, an account password, country of interest for studying, and course of interest.
The purpose of the events is to provide relevant information about the universities/institutions of your interest. By registering and attending our events you consent and agree that Intake may share your contact information with those universities/institutions of interest to you. Therefore, those universities/institutions may send you related information and marketing communication.
Photo and Video Disclaimer
Please note that photographs and videos will be taken throughout the Intake's Events. By joining the events, you consent to photography, audio recording, video recording, and its/their release, publication, and/or reproduction. This content might be used for promotional purposes, advertising, inclusion on websites, social media, to promote similar Intake events, or any other marketing purpose, by Intake. To ensure the privacy of individuals, images and videos will not be identified using full names or personal identifying information without written approval.
4. How the information is used?
Intake’s purpose is to offer a fully comprehensive free, impartial, and friendly counselling and application service to our students wishing to study abroad, including visa counselling, pre-departure briefings, arrangements for accommodation, and flights. Therefore, the student is our main priority. Following this purpose, the information we collect from you will be used to:
- Supply the services you have requested and correspond with you,
- Provide support to you in respect of these services,
- To improve our website and services. Intake continually strives to improve our website offerings based on the information and feedback we receive from our students,
- Enhance our internal business processes, including providing support to our staff.
- To facilitate your advisory journey, we may enable the use of apps where you can interact with the services provided by Intake. This can include access to and updating your personal information held by us, as well as tracking and managing your progress. By using these apps your information will not be shared with any third party.
- Where relevant, process your application for cooperation/employment.
- Where you have explicitly consented to allow us to collect your personal information or where we otherwise have a right to do so, we may use your personal information to let you know about our services that may be of interest to you and/or inform you about important changes or developments to our services, by post, telephone, and email.
- From time to time, we may also use your Personal Information to contact you for market research purposes. We may contact you by email, phone, or mail. This will only happen where you have opted-in to receive such communications.
You may also opt-out of receiving marketing emails from us by following the instructions outlined in any marketing email you receive from us.
5. Legal Basis
6. How we store and protect your information?
Intake takes the following organizational measures to protect your personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized use, unauthorized modification, disclosure, and against all other unlawful forms of processing:
- Intake stores personal data electronically within the organization in computers, locked with a personal password; and in internal database software that asks for the username and password for accessing.
- The data is processed until the end of the provision of services, at which time you have the right to request deletion of your data.
- Access to personal data is restricted to individually authorized personnel. All the information received from the students is kept by our Counsellor for the purpose of providing the service. Only the counsellor, Officer Manager, Global Marketing Manager, Head of Partnerships, and one Finance Officer have access to the student’s information.
- All Intake staff are subjected to a duty of confidence.
- Multiple backups are kept in a safe and secure location and only accessible by senior IT staff. The backups are only kept for a maximum of 5 weeks and are then deleted.
- Intake does not process special categories of personal data, stated in Article 9 of the GDPR.
- Intake has implemented the following procedure for notifying a personal data breach:
- Recognize a personal data breach.
- Preparing a response plan for addressing any personal data breaches that occur.
- Allocate responsibility for managing breaches.
- Escalate a security incident to the appropriate person or team in our organization to determine whether a breach has occurred.
Intake will always keep you informed about changes to the processes to protect data privacy and security, including practices and policies. You may at any time request information on where and how data is stored, secured, and used.
7. Opt-Out Policy
Sharing with Third Parties
Intake will never share your contact information unless you have given us consent to do so. Therefore, with your consent, we may disclose your information to third parties for their direct marketing purposes. If you would like to opt out of such disclosure, please contact us using the contact information listed in Clause 1.
If you don’t want Intake to disclose your contact information after registering/attending any of our exhibitions, please opt out of such disclosure by contacting us using the contact information listed in Section 1 and request to opt out to such disclosure.
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The Cookies We Set
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9. Request for rectification, restriction, or erasure of the personal data
You may at any time obtain without undue delay, rectification of inaccurate personal data concerning you.
You may at any time request Intake to restrict the processing of personal data.
You may request the erasure of personal data concerning you, and Intake shall erase the personal data without undue delay.